Cancellation, Refund & Return Policy
Refund & Return Policy
You will be entitled to receive a credit/refund with us in the following circumstances:
Where goods have not been installed and you are unhappy with the Goods, for whatever reason, and notify us before the expiry of 14 days from the date of purchase.
There is a restocking fee of 30% for all goods returned that are not special order or non- stocked items. Please have a copy of your invoice or invoice number with you when you return the goods.
Special order or non-stocked goods are only eligible for a refund if the manufacturer will restock the product. Their charges and any carriage charges will be deducted from the credit/refund.
No refunds will be permitted for goods which are not returned in the original undamaged packaging and in perfect/resalable condition complete with all supplied instruction booklets.
Faulty products will be entitled to a full refund or direct replacement if still within guarantee and found to be faulty after manufacturer testing. The customer is responsible for the initial cost of returning the item, if an item is deemed faulty a full refund will be given on production of the postage receipt.
Your money will be refunded (by the same method as payment) less the initial delivery costs within 28 days from the day after the day on which the cancellation was made. Subject to us being given reasonable opportunity to receive, inspect and confirm the goods are in acceptable condition for return. You will be responsible for the cost of returning the goods to us.
This right of cancellation does not apply to special orders where goods are specifically made to your specification or personalised at your request. Except when goods are faulty, all Goods must be returned unused and in their original packaging. We cannot refund Goods that have been damaged while in your possession.