Thank you for purchasing a product from Orange Heating Supplies. Our products have been sourced from manufacturers around Europe to ensure a quality of workmanship and reliability. For your additional peace of mind, Orange Heating Supplies passes on Manufacturer Warranties. Your statutory rights are not affected by these Warranties
Subject as provided below, Orange Heating Supplies warrants to the original purchaser at the original installation site that its products will be free from defects in materials and workmanship for the following periods:
Underfloor Heating Pipe: 25 years from date of purchase
Pumps, Controls: 12 months from date of purchase
Underfloor Heating Manifolds: 12 months from date of purchase
General Plumbing Supplies: 12 months from date of purchase
The original purchaser’s remedy for breach of this Warranty is expressly limited to repair or replacement of any part or parts found to be defective under conditions of normal service and use during the above warranty period and does not extend to Orange Heating Supplies being liable for any incidental, special or consequential damages or losses whatsoever, such as loss of use of the product, inconvenience or lost profits.
This Warranty does not cover any defect, damage or malfunction in the product which is due to faulty storage, handling, installation or repair; mis-use; neglect; accident; abuse; or general wear and tear.
Before any Warranty Claim is accepted by Orange Heating Supplies, the original purchaser will be required to prove the date of purchase and may be required to provide Orange Heating Supplies with such supporting information, as we may need to conduct an investigation into the alleged defect.
Orange Heating Supplies reserves the right to make a reasonable charge for inspecting and testing any product which is subject to a Warranty claim and the rights conferred by the Warranty are conditional upon the payment of such charge. The charge may be made, at Orange Heating Supplies discretion, either before or after the inspection and testing of the product. In the event that it is established to our reasonable satisfaction that a valid Warranty claim has been made in respect of the product, then any inspection charge which has been paid will be refunded in full by Orange Heating Supplies.